Return and Refund Policy

Last updated: May 02, 2024

Thank you for shopping at I.MISS.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the Return and Refund Policy Generator.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to IMISS OFFICIAL ENTERPRISE, 7262, Lorong Chempa, Butterworth, 13800, Pulau Pinang, MY.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to I.MISS, accessible from https://imiss.com.my

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 7 days
  • The Goods are in the original packaging

We promise to exchange your goods within 7 days without any reason. We only allow one time exchange for the goods.

In order to exercise Your right of exchange, You must inform Us of your decision by means of a clear statement. Be sure to fill out the service card and return it together. You can inform us of your decision by:

  • By email: hello@imiss.com.my

The product must be returned within 48 hours after the replacement application is made. If the replacement expires, the replacement will fail.

When replacing goods, it is necessary to ensure the integrity of goods, tags and packaging, so as not to affect the secondary sales.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

7262, Lorong Chempa, Butterworth, 13800, Pulau Pinang, MY

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: hello@imiss.com.my